Refund policy
Return & Refund Policy
All sales are final.
Due to the vintage, pre-owned, and often one-of-one nature of the objects offered by Reverie House, we do not accept returns or exchanges for change of mind, fit, colour variation, age-related wear, or other characteristics that were disclosed or reasonably visible in the product listing and photographs.
We encourage customers to review all photographs, measurements, condition notes, and product details carefully before purchasing. If you have questions about an object before placing an order, please contact us at hello@reveriehouse.ca.
Vintage & Pre-Owned Condition
Many Reverie House objects have lived previous lives. Patina, minor surface wear, variations in finish, small marks, oxidation, fading, and other signs of age may be present.
We consider these characteristics part of the history of vintage objects where they do not materially affect the intended use of the piece. We make reasonable efforts to photograph and disclose notable condition issues before sale.
Age-related characteristics or condition details disclosed in the listing are not considered shipping damage or defects.
Items Damaged in Transit
If an item arrives damaged as a result of shipping or delivery, please contact us at hello@reveriehouse.ca as soon as possible, preferably within 48 hours of delivery.
Please include:
- your order number
- photographs of the damaged item
- photographs of the shipping box and exterior packaging
- photographs of the interior packing materials
- photographs of any visible damage to the parcel
Please retain all original packaging until the claim has been resolved, as the carrier may require it when reviewing a damage claim.
Once we have reviewed the information, we will work with you to determine an appropriate resolution.
Because many Reverie House objects are unique and cannot be replaced with an identical item, an approved claim may result in a refund, repair, partial refund, or other mutually agreed resolution, depending on the nature of the damage.
If we require an approved damaged item to be returned, Reverie House will provide return instructions and cover reasonable return shipping costs.
Please do not return an item without contacting us first.
Local Pickup & Local Delivery
Customers are encouraged to inspect items at the time of pickup or local delivery.
Once an item has been inspected and accepted, damage that occurs after the item has been transferred to the customer is not considered transit damage attributable to Reverie House.
Incorrect or Materially Misdescribed Items
If you believe you received the wrong item or that an object materially differs from its description, please contact us promptly at hello@reveriehouse.ca with photographs and your order number so that we can review the matter.
Cancellations
Because most Reverie House objects are one-of-one pieces and are removed from availability once purchased, orders cannot normally be cancelled once they have been fulfilled or released for delivery.
If you need to request a cancellation before fulfillment, contact us immediately at hello@reveriehouse.ca. We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed.
Refunds
Where Reverie House approves a refund, it will be issued to the original payment method. Processing times after a refund is issued depend on the customer's bank or payment provider.
Shipping or delivery charges are non-refundable unless the refund relates to an error by Reverie House, an approved transit-damage claim, or where otherwise required by law.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot lawfully be excluded under applicable consumer-protection legislation.
For all return, damage, or order-related inquiries, contact:
Reverie House
hello@reveriehouse.ca